Over the course of doing business with our loyal customers we’ve found certain questions are asked again and again. So that you can get the answers in an easier fashion we’ve listed the most common questions and our answers and policies that cover them. Should you have other questions or our comments here don’t address your issues you are free to call or write ( accounts@sandsautoelectrical.com) for more information.
• What are my payment choices?
Our check out system is through PayPal and they allow payment via Visa and Mastercard without an account or through their PayPal account if you have one. You can also pay by cash, credit card, or cheque in person when you pick up an item
• When will my order ship?
We strive to ship all items within 24 hours when in stock. If there is a delay much longer than that we will notify you. Call us anytime to confirm your shipping details and status. If you did not create an account at checkout,
• Do I need to create an Account to place an order?
No. We accept orders without an account as long as payment is approved through PayPal
• How do I track my order?
We send confirming email with order tracking information on all orders. Order status requests can be sent to accounts@sandsautoelectrical.com. When viewing your order you’ll be able to see the scheduled ship date for each product in your order. If your order has shipped already, the tracking # and carrier information will be provided.
• Are items returnable?
Yes assuming they have not been used and come back to us in the original condition. Please check size and measurements before ordering and trying to install any item
• How do I return my product?
Before returning an item contact us at accounts@sandsautoelectrical.com to confirm shipping details and problems with the item.
• Do I have to pay sales tax?
Yes, according to government regulations we must collect sales tax on these items.
• What are shipping fees?
Due to the ever increasing shipping costs we cannot absorb the shipping and we prefer to show exactly what each item costs and the cost to ship. You will see each shipping fee before you commit to purchase. Thanks for your understanding.
• My order never arrived!
Once we confirm the order has shipped (via email) orders typically take 24-48 hours to arrive by most shippers. Certain battery products may take an extra day. If you’ve not received your product within a week, contact us by phone or at accounts@sandsautoelectrical.com so we can look into the delay.
• An item is missing from my shipment?
Since most all items come from our warehouse, all should be in one box. An exception to this would be when you have a hazardous, heavy or odd sized item that requires separate packaging. If within 7 days you are still missing an item please contact us by phone or accounts@sandsautoelectrical.com.
• What should I do if my order is missing parts?
If you are missing items that should be included in a package (such as screws, brackets, wires, etc) please contact us immediately by phone or email accounts@sandsautoelectrical.com and we will send the missing parts so you can complete the installation.
• I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72-hours of receiving the product.Phone calls are preferred as we can discuss the issue, but you may also email us at; accounts@sandsautoelectrical.com.
• When will my back-order arrive?
We will alert you to any items that were not shipped within a normal time frame due to not being in stock. We will alert you by email when we expect the item to be in stock and ship. If this is not acceptable you are welcome to cancel the order and receive a full refund.
• When will my credit card be charged?
Your credit card will be charged within 48-hours after your order is received.
• I have a question on my charges?
If you feel you were incorrectly charged please email us at accounts@sandsautoelectrical.com and explain your position. Note that listed orders do not include any taxes or shipping fees. These will be outlined before you complete your order
• I need a copy of my receipt/invoice?
Once you place your order PayPal will email you a copy of your receipt for the item(s) you purchased. Please print out and retain this email for your records if you need it.
MY ACCOUNT
• How do I create an account?
1) Click the “Login / Register” link at the top right side of our site.
2) Complete the New customer form and create a password.
3) Success!
Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
• How do I edit my account information?
Click the “Login/My Account” link at the top right-hand side of our site to edit your account information.
• I forgot my password.
Click the “Login/My Account” link at the top right-hand side of our site. Under the login box, you’ll see a link that says, “Forgot password?” Click the link and follow the prompts to reset your password.
